Refunds

Last updated 4 November 2026

The short version: if Matilda isn’t for you, ask within 14 days of a payment and we refund what you haven’t used.

First payment

Ask within 14 days of your first payment for a plan. If you’ve used less than half of that month’s credits, we refund it in full; otherwise we refund the unused part. Your account moves back to the Free plan.

Renewals

If a monthly renewal went through and you haven’t used any of that month’s credits, ask within 14 days and we refund it in full. If you have used some, we refund the unused part of that month.

Cancelling

You can cancel any time from the dashboard (Manage subscription). Cancelling stops future payments; you keep your plan and its credits until the end of the period you already paid for.

How to ask

Write to admin@pebble.ink from the email on your account, or reply to the receipt from Paddle. Payments go through Paddle.com, our reseller and Merchant of Record, so the money returns to the card or PayPal account you paid with, usually within 5 to 10 business days.

Your legal rights

This policy doesn’t take away any rights you have under the consumer law of the country where you live.